Drivers say Amazon’s US supply corporations are ordering them to show off an app referred to as Mentor that’s designed to forestall accidents by monitoring pace — Drivers say they’re being requested to quietly disable a driver security system partway by means of their shifts.
In order to meet Amazon’s delivery quotas, Amazon’s drivers are instructed to drive recklessly to meet the deadlines
It has come to the attention of several drivers that they have been asked to quietly disable a driver safety system part way through their shifts.
A number of Amazon delivery companies around the United States are encouraging their delivery drivers to drive recklessly and in a dangerous manner by ordering them to shut off an app called Mentor that Amazon is using to track their driving speed and give them a safety score in order to prevent accidents. The drivers say that their bosses are ordering them to do this so they can speed through their delivery routes to make sure that Amazon’s delivery targets are met by completing their delivery routes as fast as possible.
As seen in a screenshot obtained by Motherboard, an Amazon delivery worker at DDT2, an Amazon warehouse in the suburbs of Detroit, Michigan sent a dispatcher at the company a message that said, “Sign out of Mentor if you haven’t already,” a little after noon on a day in March. During the course of his 10-hour shift, he was less than five hours into it.
As part of our group chat in May 2020, a dispatcher at DAT2, an Amazon delivery station in the suburbs of Atlanta told drivers working 10 hour shifts that they will need to be logged into Mentor for at least two hours starting tomorrow. “So make sure we do that as one of the first things we do in the morning,” he said.
This is a smartphone app that was developed by a company called eDriving that partnered with Amazon to monitor the driving behavior of delivery drivers at Amazon Delivery Service Partners, which are quasi-independent companies that are contracted by Amazon to deliver packages in vans with Amazon branding. By using the sensors built into a driver’s smartphone, Mentor is able to gather data about how a driver accelerates, brakes, corners, and speeds up while driving. A driver’s attention is also detected by the Mentor App, based on how much time he or she spends using their phone outside of the application itself. It then provides drivers with a “FICO Safe Driving Score” in order to evaluate their level of safety as drivers. Amazon ties driver bonuses to a variety of metrics, including how well a delivery worker drives while on the job.
It has been reported to Motherboard that Amazon delivery drivers in New York, Texas, Michigan, Tennessee, and Georgia have been instructed by their delivery companies to log off the Mentor app, switch to airplane mode, or turn off their phone during their shifts to prevent the Mentor app from collecting data about the way they drove over the past year. A number of the drivers we spoke with stated that they had been asked to keep the Mentor app on for at least a few hours of their shift before turning it off, ostensibly because Amazon or eDriving would not be able to detect anything wrong if the app remained on for most or all of their shift.